The Company
Committed
In Teknoservice we have the best services for you
Integrated waste management service EMAS
Teknoservice within its environmental policy implemented in ISO 14001 and EMAS III offers its customers, by adhering to integrated management systems of different waste the following collection and recovery services:
Collection service of packaging in the supply phase.
Battery Recovery Service: More Information
Rechargeable (laptops).
Non-rechargeable (Lithium button batteries).
Electronic material recovery service. More Information
General Conditions of Service.
The document on the General Conditions of Service can be downloaded here.
This document states:
- Teknoservice’s obligations and the customer’s rights in the event that no prior agreement has been reached regarding SLAs.
The notification times for diagnosis.
The repair times are established within and outside the product warranty periods.
The costs associated with transport and repair, with an indication of the impact of the estimates in the event that the repair is not covered by the guarantee
Image and sound
TEKNOSERVICE offers customised audiovisual solutions, its main areas of action are as follows:
- Professional videoconferencing in the cloud.
- 360º Recording Systems for Municipal Plenary Sessions, Viewing Rooms, etc…
- Leisure, culture and singular spaces.
- Education.
- Control centres.
- Associated services: design, installation, maintenance, etc.
Technological renting
At TEKNOSERVICE we offer the service of Technological Renting with our own means (financial, technical and human). Currently, more than 25,000 pieces of equipment make up the park on loan, which places us at the head of Technology Renting in Spain.
This service includes:
- Advice.
- Supply of computer equipment.
- Maintenance/Outsourcing.
- On-line service.
- Guarantee.
- Financing.
Consulting
Aware that in order to offer Integrated Technological Solutions to clients, specialised advice is required, at TEKNOSERVICE we have a team of consultants who will help you in the design, configuration and implementation of your project. Thus, we will help you to make your project a success from the very beginning.
The offer includes consultancy, design and execution of turnkey ICT projects, with the aim of offering our clients tailor-made solutions that cover any type of need.
From TEKNOSERVICE we carry out an integral management of the project that results in benefits for our clients, such as cost savings, having a single interlocutor as well as efficiency and flexibility, among other advantages.
RMA collection
We have an established procedure, integrated within the logistics structure of our company, for the processing of RMAs (Return Merchandise Authorisation). Thanks to this procedure, we optimise the procedures for the repair and replacement of defective products.
In this way our company takes care of all the necessary procedures, allowing our clients to continue to focus on their business without this type of situation diminishing their productivity.
Maintenance and outsourcing
Our integral technological maintenance service allows us to keep our clients’ computer park updated and operational at all times. The mainstay of this service is our network of more than 150 Official Service Points (PDS) throughout the country. At TEKNOSERVICE we find our best allies in the business network of each province, which provides proximity to the client and agility in service. Our Service Points have extensive experience in the sector and have passed a rigorous approval process designed to standardise our customer service.
We also offer Personnel Outsourcing services, for the total or partial management of the installations, system maintenance and incident support.
Centralized Help Desk
Immediate telephone attention to the user.
Opening and monitoring of incidents.
Remote technical assistance through the network.
Technical advice
Proposals for improvement to optimise the productivity of equipment and the computer network.
Computer advice, installation and reinstallation of general purpose software (operating system, office automation and anti-virus package).
On-line incident management.
Preventive Maintenance
Initial inventory of installed equipment.
Periodic check of the computer park.
Attention to the user during the visit.
